Returns and refunds
Only if you have purchased the item(s) as a Consumer (ie: for uses that may be considered as not-professional related), you have the right to withdraw from the contract and return the purchased product, obtaining the refund of expenses. It is permitted to return purchased goods if they do not meet your expectations. This right is ruled by art. 4 of the Contract.
Timing and Return Policy
Return must be made within 14 days from the date of receiving goods by sending an email to firstname.lastname@example.org, or letter with the acknowledgement of receipt sent to Dway Group s.r.l. - Via Feltrina Nuova, 5, 31044 Montebelluna (Treviso) - Italy
In order to facilitate the return operations, you must indicate the order number, product name, date of order placement and delivery.
Please note: snce you have received the goods, you are responsible for the status of the product. Treat them with care.
The return of your purchase must be made within 10 days after the return communication has been sent. Products must be intact and not damaged. They must be accompanied by the original packaging and any integrative element (ie: accessories, supplementary components, etc.) . The item you want to return must not have signs of wear that imply the use of the good beyond standard trial.
Products to be returned must be placed in the original box, complete with labels and any other part that compose the packaging itself. Please note: packing is also considered part of the purchase. You can reuse the box you received to make the return: it is meant to be opened and closed easily.
Refunds will be made as soon as your purchase has arrived to our warehouse and the products are verified. Refunds will be fulfilled using the same payment method you used for the initial transaction. Refund will be issued in the same currency as the original purchase. In any case shipping fees will be reimbursed. Any amount differences due to exchange rate fluctuations may not be reimbursed.